Refund & Return Policy

At The crunch co customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You have 14–30 days from the date of delivery to request a return.

To be eligible for a return:

• Item must be unused and in original condition
• Must include original packaging
• Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Perishable goods
• Personalized/custom items
• Clearance or final sale items

3. Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• If approved, your refund will be processed within 3–7 business days
• Refunds are issued to your original payment method

4. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

5. Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective or wrong, we cover the shipping

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us at cocrunch99@gmail.com

7. How to Start a Return

To initiate a return, contact us at:
📧 cocrunch99@gmail.com
Include your order number and reason for return.

---

We reserve the right to refuse returns that do not meet our policy conditions.