{"id":392,"date":"2026-01-08T21:05:41","date_gmt":"2026-01-08T21:05:41","guid":{"rendered":"https:\/\/thecrunchco.com\/?page_id=392"},"modified":"2026-04-23T00:51:12","modified_gmt":"2026-04-23T00:51:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/thecrunchco.com\/en_au\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Refund &amp; Return Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At The crunch co customer satisfaction is our priority. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have 14\u201330 days from the date of delivery to request a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Item must be unused and in original condition<\/li>\n\n\n\n<li class=\"\">Must include original packaging<\/li>\n\n\n\n<li class=\"\">Proof of purchase is required<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Opened or used products<\/li>\n\n\n\n<li class=\"\">Perishable goods<\/li>\n\n\n\n<li class=\"\">Personalized\/custom items<\/li>\n\n\n\n<li class=\"\">Clearance or final sale items<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">You will be notified of approval or rejection<\/li>\n\n\n\n<li class=\"\">If approved, your refund will be processed within 3\u20137 business days<\/li>\n\n\n\n<li class=\"\">Refunds are issued to your original payment method<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Defective<\/li>\n\n\n\n<li class=\"\">Damaged<\/li>\n\n\n\n<li class=\"\">Incorrect item received<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Customers are responsible for return shipping costs<\/li>\n\n\n\n<li class=\"\">If the item is defective or wrong, we cover the shipping<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Check your bank account again<\/li>\n\n\n\n<li class=\"\">Contact your payment provider<\/li>\n\n\n\n<li class=\"\">Then contact us at cocrunch99@gmail.com<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. How to Start a Return<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, contact us at:<br>\ud83d\udce7 cocrunch99@gmail.com<br>Include your order number and reason for return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to refuse returns that do not meet our policy conditions.<\/p>\n\n\n<\/p>\n<p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy At The crunch co customer satisfaction is our priority. If you are not completely satisfied with your purchase, we\u2019re here to help. 1. Return Eligibility You have 14\u201330 days from the date of delivery to request a return. To be eligible for a return: 2. Non-Returnable Items The following items cannot [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-392","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - The Crunch Co<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecrunchco.com\/en_au\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - The Crunch Co\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Return Policy At The crunch co customer satisfaction is our priority. 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